Refund policy

退換貨政策

我們的退換貨政策為期 7 天。若您在收到商品後超過 7 天，我們將無法為您辦理退貨或換貨服務。
我們僅對商品本身瑕疵或錯誤寄送的情況提供退款或換貨。

退貨條件

  • 商品必須 未使用、未開封，並保持收到貨品時的 原始狀態與原包裝。

  • 需提供 收據或購買證明。

  • 若非因商品瑕疵或本店失誤提出的退貨申請，只可換貨，不設退款。

  • 優惠貨品恕不接受退款申請。

不接受退換貨的情況

  • 商品已開封、已使用，或因個人因素造成損壞。

  • 超過 7 天退換期限。

  • 因個人主觀因素提出的退貨，例如：

    • 實物與圖片有輕微色差

    • 對味道、質感等個人感受不符合預期
      (若商品本身無質量問題，恕不接受退換。)

損壞、瑕疵及錯誤商品

請在收貨時立即檢查商品。
若發現商品有瑕疵、損壞或收到的貨品與訂單不符，請立即與我們聯絡，我們會盡快為您評估及處理。

直接預訂（代訂）商品

直接預訂商品 不接受退貨。
若商品於收貨時有非人為損壞，請與我們聯絡；經評估後可獲退款或換貨服務。

運送風險

  • 若因物流運送過程中造成損壞、遺失，本店恕無法承擔相關損失。

  • 顧客需確保收貨地址正確。因地址錯誤而導致貨品無法送達，本店不負責賠償。

退貨運費

若申請退貨，顧客需 自行承擔寄回運費。
收到並檢查退貨商品後，我們會通知您結果及後續安排。

最終決定權

本店保留對瑕疵商品定義及最終退換貨決定權。
如有任何查詢，歡迎電郵至 taksangtongtrading@gmail.com 與我們聯絡。

Refund & Exchange Policy 

Our return and exchange policy lasts 7 days. If more than 7 days have passed since you received your item, we are unable to offer a refund or exchange.
Refunds or exchanges are only provided for defective items or errors caused by us.

Return Eligibility

  • Items must be unused, unopened, and in the same condition as received, with original packaging.

  • A receipt or proof of purchase is required.

  • For return requests not related to product defects or our error, only exchanges are offered.
    Refunds will not be provided in such cases.

  • Discounted items are non-refundable.

Non-returnable / Non-exchangeable Items

We cannot accept returns or exchanges for:

  • Items that have been opened, used, or damaged due to personal reasons.

  • Items returned after the 7-day period.

  • Non-quality issues such as:

    • Slight colour differences between photos and the actual product

    • Personal preference regarding taste/texture
      (If the product has no quality issue, returns will not be accepted.)

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival.
If the item is defective, damaged, or incorrect, please contact us immediately so we can evaluate and resolve the issue.

Direct Pre-order (Special Order) Items

Directly pre-ordered items cannot be returned.
If the item arrives damaged due to non-human causes, please contact us.
Refund or exchange may be offered after assessment.

Shipping Risks

  • We are not responsible for any damage or loss caused during shipping.

  • Customers must ensure the delivery address is correct.
    We are not liable for failed deliveries due to incorrect address information.

Return Shipping Fee

Customers are responsible for return shipping costs.
After we receive and inspect the returned item, we will notify you of the outcome and the next steps.

Final Decision

We reserve the right to determine whether an item is considered defective.
For any questions, please contact us at taksangtongtrading@gmail.com.